McKinley, Pocan Reintroduce U.S. Call Center and Consumer Protection Act

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Washington, June 12, 2019 | comments

Today, Representatives David B. McKinley, P.E. (R-W.Va.) and Mark Pocan (D-Wis.) reintroduced H.R. 3219, the U.S. Call Center and Consumer Protection Act to deter American companies from shipping call center and service jobs to foreign countries.

This bipartisan bill would deter companies from shipping American jobs overseas and incentivize them to locate in the U.S. by creating a public list of consisting of companies that shipped their call center work overseas. Being on the list would make these actors ineligible for federal grants or guaranteed loans. The bill would require overseas call centers to disclose their locations to customers, and would require them to comply with U.S. consumers’ request to be transferred to a service agent physically located in the U.S.

“Protecting and creating American jobs should be Congress’ top priority,” said Rep. McKinley. “Plain and simple, we should not be rewarding companies for moving jobs offshore. This bill does not mandate that companies keep call centers here in America, but simply says if you move call center jobs offshore, you don’t receive funding from the government. This should be common sense.”

“When corporations offshore American jobs, our communities and workers suffer the consequences, just so corporations can pay lower wages than what workers in the U.S. make,” said Rep. Pocan. “The U.S. Call Center Worker and Consumer Protection Act is smart policy – supported by both Republicans and Democrats – that will help keep call center jobs in the U.S. and help prevent the loss of economic activity in communities across the country. We must do more to support American workers and our economy, and we can start by ensuring that corporations that ship jobs overseas aren’t rewarded with federal grants and loans.”

In the last decade, there has been an increase in companies relocating their call centers overseas taking away jobs from American workers. Click here for full text of the bill.


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